Privacy & Cookie Policy

1. Who we are

Individual Beauty Studio is a professional beauty salon established in 2000, based in Bromley Cross, Bolton. Led by Nina and a dedicated team of fully qualified therapists, we offer a wide range of beauty treatments including facials, waxing, massage, manicures, pedicures, and advanced skin treatments.

Website: individualbeautystudio.co.uk

2. What information we collect

We may collect personal information when you:

• Contact us via our website, phone, or email to book an appointment or make an enquiry
• Complete a consultation or treatment record form in the salon
• Purchase a pamper package or gift voucher
• Visit our website (via cookies — see section 5)

This may include your name, email address, phone number, and where relevant to treatments, health or skin information provided during a consultation.

3. How we use your information

We use your information to:

• Book and manage your appointments
• Carry out treatment consultations safely and effectively
• Respond to your enquiries and requests
• Send appointment reminders where you have provided contact details for this purpose
• Improve our website and the services we offer

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Health and treatment information

Some of our treatments require us to collect health-related information as part of a consultation. This is used solely to ensure treatments are carried out safely and are suitable for you. This information is kept strictly confidential and is only accessible to the therapist carrying out your treatment.

5. Cookies

Cookies are small text files stored on your device when you visit a website. This website may use cookies to:

• Understand how visitors use the site (analytics)
• Remember your preferences
• Ensure the website functions correctly

You can control or delete cookies through your browser settings at any time. Disabling cookies may affect how the website works. For more information about cookies, visit www.aboutcookies.org.

6. Third-party services

This website may use third-party tools such as Google Analytics to help us understand how the site is used. These services may set their own cookies and have their own privacy policies, which we encourage you to review.

7. How long we keep your data

We keep your personal information only for as long as is necessary. Appointment and consultation records are typically retained for up to 3 years. Enquiry data where no appointment was made is held for up to 12 months.

8. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request that we correct or delete your data
• Object to or restrict how we use your data
• Withdraw consent at any time

To exercise any of these rights, please get in touch using the contact details below.

9. Security

We take reasonable steps to keep your personal information secure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Please check back periodically.